When you enroll your computer for this service, you allow the system to place a code, called a cookie, on your computer. The cookie contains a unique identifier that is used in combination with your login identification. At every subsequent login attempt after enrollment, the system will look for this cookie and validate that it matches the login identification that you entered. This cookie is used by the system only to validate your computer’s identity and does not contain any personal information.
No. However, you will be prompted to enter a One Time Passcode to be authenticated and allowed access to the system. We recommend that you do not enroll public computers when the system presents the opportunity.
Enrolling your computer in "Extra Security" will stop you from answering the three Challenge Questions every time you login. You should only choose this option on your own personal computer and not one used by other individuals. If you've selected this option but are still being asked Challenge Questions at login, it may be because you have deleted the "cookie" that is placed on your computer when enrolling in "Extra Security".
You may re-install the "Extra Security" to your computer on the screen where you are asked the Challenge Questions. Simply select the box that asks if you would like to add "Extra Security" to your computer.
Site Unavailable - Too many users are trying to access the site, the site is down for maintenance, there is noise on the line, or the site no longer exists. This can also be caused by a user URL syntax error.
Unable to Locate Host - The URL did not return anything, the site is unavailable, or the Internet connection was dropped. Check the hardware connections and URL syntax.
No. The bank defines the Company ID, and no personal information is required by Business Banking to log in.
A bank Administrator can reset the Company password. The Company Administrator can change the Company Password or an End User Password.
Your Company/User login information is your first line of defense against unauthorized access to your account. Incorporating a “strong” password will add additional security.
Changing the account description (nickname) will rename the account everywhere it appears in the product, including the dropdown boxes for transactions. The user can enter up to 32 characters for the account description.
From the Liberty homepage, click on the Business Banking tab then select BizLink Online Banking. Scroll down to Bill Pay and click the “Sign Up here” button. You will be directed to a secure third party site. There you will complete the application. Please print the application, sign and mail it to us along with a voided check from the account you want to setup on Bill Pay. You will receive an email and a letter stating your bill pay is active.
Yes, there is a full tutorial on all the services and entitlements offered through BizLink Online Banking. You’ll simply select the Help tab in BizLink.
Yes, just call our Cash Management Department at 860-344-7335 and we can help get the process started.
Business Banking does not allow same day effective dates because you cannot create a same day ACH. According to NACHA rules, debits can be effective one day and credits two days in the future.
You’ll simply contact our Cash Management Department at 860-344-7335. We will send you a wire agreement. Once we receive the signed wire agreement we will overnight a Security Token ID that is used to approve and release the wire transfer to Liberty Bank.
No. The customer must contact the bank.
Yes. Federal tax payments and State Tax Payment can be made.
No. You only need to activate the token one time, regardless of which computer is used.
When you enroll in eStatements the paper statements is not produced. If you’d like to receive both please contact our Cash Management Department at 860-344-7335. There will be a $4.95 charge each month for the paper copy.
Within Online Banking select the “Administration” tab click on the “Change Email Address” link under the “My Profile sub-menu.