Online & mobile banking upgrade for businesses

Liberty Bank's new online & digital banking platforms are launching January 15. Here's what business customers need to know. 

Mobile App

Banking on the go just got easier. Get your new mobile app here. 

Apple

Google Play

Amazon Kindle

 

Trouble Logging In?

Please try the following instructions if you're having trouble logging in.

Reset password

If you pre-registered and don’t remember your password, or if you're locked out, reset your password here.

If you did not pre-register:

If you did not pre-register for the new online & mobile banking systems, please use the following username and password configurations when logging in.

Username:

Use your existing username.

Temporary Password - Business Customers:

Your 9-digit temporary password is the last four digits of your EIN and your 5-digit zip code.

Example:

  • Last 4 digits of EIN = 1234  
  • Zip = 06457
  • Temporary password = 123406457

Still having trouble?

We're here to help!

Online & Mobile Banking Support Hotline: (888) 540-8959
Weekdays, 8 a.m.-9 p.m.
Saturdays, 8 a.m.-3 p.m.

Customer Service Center: (888) 570-0773
Weekdays, 8 a.m.-7 p.m.
Saturdays, 8 a.m.-3 p.m.

 

Online Banking Upgrade: What You Need to Know 

eStatements/eLoan Statements

eStatements and eLoan Statements will be ready to view on Monday, January 15, 2018 after 5 p.m. If you’re currently enrolled, you will need to accept the Terms and Conditions again.

Transfers

Future Dated and Recurring Transfers, Thursday, January 11 – Sunday, January 14: Future dated and recurring transfers between your Liberty Bank accounts will be temporarily delayed and will post, in chronological order, the afternoon of Sunday, January 14. Immediate one-time transfers are not impacted by this delay.

Bill Pay

Your account will be debited on the Send Date, the day before the Delivery Date for electronic payments. This means the funds must be in your account a day before the Delivery Date.

Blackout period: Although Bill Pay will be unavailable from January 8 until January 15, your scheduled payments, including recurring payments, will be processed as normal.

E-bills: You’ll need to reset your e-bills by re-enrolling after January 15. The information will then be synced with the appropriate Payee. Good news though, our new Bill Pay has many e-bill options to offer, which means payments get there faster!

Sub-users: Your Bill Pay sub-users will not convert over. Admins will need to set these up again when they log into the new platform for the first time.

Converting payees: Some Payees may not convert over to the new platform due to incorrect or outdated information. Keep copies of your latest paper bills and get ready to set up Payees that did not convert over. You should have received a letter if you were affected.

Electronic payments: To ensure electronic payments continue to be sent electronically, confirm that you have the current account number and address in Bill Pay including the five-digit zip code and zip code extension for your Payees.

Processing: Payments will now be processed using two methods instead of three - electronically or via paper checks.

Default funding account: If you have an ownership role on eligible checking and Money Market accounts, they will be added as a funding account in bill pay. Your default funding accounts will not carry over to the new Online Banking.

Quicken & QuickBooks

Downloads will be available beginning January 16, 2018.

If you currently use Quicken or QuickBooks with Liberty Bank, you will need to complete an account deactivation and reactivation process. Please choose from the following:

QuickBooks for Windows:
QuickBooks Converting Web Connect to Web Connect- WIN

QuickBooks Converting Direct Connect to Direct Connect- WIN

QuickBooks for Mac:
QuickBooks Converting Direct Connect to Direct Connect -MAC

Quicken for Windows:
Quicken Converting Direct Connect to Direct Connect- WIN

Quicken for Mac:
Quicken 2007 Direct Connect to Direct Connect- MAC

ACH and Wires

  • ACH & Wires must settle no later than January 11, 2018. Any ACH Files or Wires that have an effective date past January 11, 2018 will not be honored in the new Online Banking and will need to be resubmitted.
  • You will no longer see your ACH Risk Limits for ACH Processing.
  • ACH & Wires module will now require a token to access the modules.
  • You will receive a new token and instructions on how to receive the module in the mail.

State Taxes and Reports

  • To pay state tax payments, a link to https://drsbustax.ct.gov/AUT/welcomebusiness.aspx will be displayed on your online banking dashboard that will allow you to pay your state tax payments directly.
  • You will no longer have access to a Business Admin/User Audit report. Please call LibertyLine at 800-622-6732 for research.

Admin Rights and Sub-Users

  • You will no longer be able to set your own "time out" limits.
  • Your sub-users with administrative rights will now have the ability to delete another administrator.
  • Business Administrators will need to review all of their sub-users entitlements to ensure that proper access has been brought over for sub-users.

Find your confident place in all these places.

Find a Liberty location near you

With Liberty Bank, you're going places. In this case, to a different website.

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Disclaimer: Links to third party sites are provided for your convenience. These sites are not within the control of Liberty Bank and may not follow the same privacy, security, or accessibility standards as Liberty Bank. Liberty Bank does not warrant any offerings from the third party providers, nor is Liberty Bank responsible for the security, content or availability of any third party sites, or their partners.